Privacy Policy

Data Controller

Please enter the name of your data controller

Collected Personal Data 

Please enter collected personal data

Effective Date: [12 February 2025]

Luxe Maha ("we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, book a luxury escape, or engage with our services.

1. Information We Collect

We collect different types of information to enhance your experience with Luxe Maha, including:

Personal Information: When you book a retreat, subscribe to our newsletter, or contact us, we may collect your name, email address, phone number, billing details, and any other information necessary to provide our services.

Booking Information: To personalise your luxury escape experience, we may collect preferences related to accommodation, dietary restrictions, special requests, and travel details.

Payment Information: Secure payment processing requires us to collect billing details, but we do not store your full payment card details.

Technical Information: When you browse our website, we may collect data such as IP address, browser type, device information, and browsing behaviour using cookies and similar technologies.

Social Media & Communications: If you engage with us via social media, email, or customer service, we may collect relevant details to improve our communication.

2. How We Use Your Information

We collect personal data for the following purposes:

To Process Bookings & Deliver Services: Ensuring your luxury escape is curated to your preferences and confirming reservations.

To Improve Our Offerings: Analysing customer preferences and feedback to enhance our retreats, website, and services.

For Marketing & Communication: Sending updates, special offers, newsletters, and exclusive retreat invitations (you can opt out at any time).

To Ensure Security & Compliance: Protecting against fraud, unauthorised transactions, and complying with legal obligations.

For Customer Support: Assisting with inquiries, troubleshooting issues, and providing a seamless experience.

3. How We Share Your Information

We respect your privacy and only share your data when necessary, such as:

Service Providers & Partners: With trusted third-party vendors assisting with bookings, payments, or accommodation arrangements.

Legal & Compliance: If required by law or to protect our business and users.

Business Transfers: In the event of a merger, sale, or acquisition, your data may be part of the transferred assets.

4. Data Security & Retention

We take reasonable precautions to protect your information. However, no method of transmission over the internet is 100% secure. We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Your Rights & Choices

Depending on your location, you may have the right to:

Access, correct, or delete your personal data.

Object to or restrict data processing.

Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at [insert contact email].

6. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. You can modify your browser settings to decline cookies, but some features of our website may not function properly.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing any personal information.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates will be communicated where necessary.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Luxe Maha
PO Box 76, Thirroul NSW 2515
Email: hello@luxemaha.com
 

Thank you for trusting Luxe Maha with your personal information. We are committed to ensuring your privacy while delivering an unforgettable luxury experience.